FAQ

How do I contact CHATTO®?

CHATTO® Skin & Hair Care Inc.
2023 West Carroll Ave, Suite C209A
Chicago, IL 60612

Email: info@chatto.com
Phone: (312) 719-6005 / (312) 640-0003

Can I return a product?

Yes. Unused, undamaged items can be returned within 7 days of purchase for a refund or exchange. Shipping fees are not refunded. See Returns & Exchanges for the full policy and return address.

My order arrived damaged. What do I do?

Please contact us right away at (312) 719-6005 or info@chatto.com.

How do I use my treatment system?

Each product page has a How To Use It section. For the Robust Roots™ system, see How It Works.

Which product is right for my hair or skin?

Browse by concern in the menu, or ask for a free hair consultation.

Where can I see the ingredients?

On every product page, in the Ingredients section. See also Our Ingredients.

How much is shipping?

Shipping costs are shown at checkout before you pay.